Chunghwa update…

After I’d signed up for Chunghwa telephone services and requested a bill be sent in English, I received a nice, if grammatically incorrect (I believe it began “Dear Sir”), letter from them informing me that they would send me a bill in English.

Since I thought they’d want to know (the letter was signed by Chunghwa’s president) I sent back a note with my suggestions for a correctly- (I didn’t use that word) written letter they could use for future English-speaking customers. I also included my business card so that they’d know I knew how to write a letter in English! I thought that would be the end of it.

Today, via REGISTERED mail, I received a letter from Chunghwa’s president, addressing me by name and thanking me for my “valuable” assistance:

“We especially appreciate the information and advice you have shared with us. It is our great pleasure to know that you enjoy our services. Once again, we highly appreciate your kindness.”

That was nice of them/him.  I feel I should frame this letter. (Darn it, why didn’t I save the original letter?!) Does this mean that my MOD won’t go out on the next scheduled holiday?

MOD failure

I was relaxing, in the middle of watching a movie when suddenly, the screen froze and turned blue (the blue screen of death)! I tried turning the cable box off and on and realized that the power button (on the newly installed box) wasn’t operational. Hmmmm, what now? I unplugged everything from the back of the box, plugged it all back in – and still nothing. The green power light is on but I definitely don’t have a signal. I’m thinking the box is defective. What to do….I don’t pay a lot for the few channels I get on the telly but when I am in the middle of watching something, it’s annoying to be interrupted. Equally annoying is attempting to call Chunghwa telecom on a holiday weekend for a solution. I call the number on the top of the box. The first issue is finding someone who speaks English. Then, after explaining the issue, I wait on hold while an animated discussion in Chinese ensues between several customer service reps. They want to know my username (what?), password (yeah, no)  phone number, address, ARC number. All I want to know is, is the cable out in my area. I explain that I think it’s the box and can someone please bring me a new one. Sure, they say, NEXT TUESDAY! Great! I get to take time off of work to wait around for the cable repair guy. Arrrrgh! In the meantime, I’m going to unplug everything and see if perhaps the box just got overheated….

Day 23

It’s a been a long couple of days! I’m getting ready to move into a new apartment, learning a new job and language, adjusting to a different rhythm of life. I’m finding that sometimes even the seemingly simplest of tasks feel like a major undertaking. Just getting from one place to another, reading signs, asking for directions (this is important when you’re as directionally-challenged as I am), figuring out what to order from a menu all take on an added complexity when you throw in symbols that have yet make sense and words that, spoken with the wrong intonation, can take on unintended meanings!

After lunch (vegetarian AYCE buffet under 3.00 USD) I went to order internet service and look into getting a cell phone. Although I was told that someone at the local telephone company could speak English it was a good thing my HR rep went with me. Two hours later (!) I had a phone, the promise of a phone call to set up internet and cable installation, and a headache! Total monthly cost for all three services: less than 80 USD/month. Now if only I could find a store that sells manila folders to store the volumes of paperwork generated by those transactions!

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As for me, I will take the road less travelled…